Frequently Asked Questions

Where are you based? 

I am based in Queensland, Australia.

When will my order be shipped?

I post all orders within two weeks of being placed! Please be patient with me, as I am a one woman show.

How long will orders take to arrive within Australia?

I ship all orders through Australia Post. They estimate an arrival time of 3 - 14 business days.

How long will orders take to arrive Internationally?

International orders are also posted through Australia Post. They estimate an arrival time of 5 - 21 business days, but suggest allowing up to 12 weeks for arrival depending on your own countries custom laws.

Can I track my order?

Yes, you can! Please select the tracked postage option within checkout.

Can I express ship my order?

Please contact me via my email address: euphoricspiritdesigns@hotmail.com for any express postage inquiries. Express postage will depend on the opening hours of our local post office as well as my availability. Unfortunately, I can't offer international express shipping. 

Do you create custom pieces?

Please check my Custom Orders page for custom order availabilities. I love creating pieces with you. 

Something else to ask? Reach out.

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