Frequently Asked Questions
Where are you based?
I am based in Queensland, Australia.
When will my order be shipped?
I post all orders within two weeks of being placed! Please be patient with me, as I am a one woman show.
How long will orders take to arrive within Australia?
I ship all orders through Australia Post. They estimate an arrival time of 3 - 14 business days.
How long will orders take to arrive Internationally?
International orders are also posted through Australia Post. They estimate an arrival time of 5 - 21 business days, but suggest allowing up to 12 weeks for arrival depending on your own countries custom laws.
Can I track my order?
Yes, you can! Please select the tracked postage option within checkout.
Can I express ship my order?
Please contact me via my email address: firstname.lastname@example.org for any express postage inquiries. Express postage will depend on the opening hours of our local post office as well as my availability. Unfortunately, I can't offer international express shipping.
Do you create custom pieces?
Please check my Custom Orders page for custom order availabilities. I love creating pieces with you.